These Booking Terms and Conditions apply to the enrolment of the Participant in the Course and provision of such Course by AFCC Ltd (the company) or its representatives. The company and the Participant are bound by the Contract upon acceptance by the Company of the Application made by or on behalf of the Participant. The Contract forms the entire agreement between the Company and the Participant with respect to the Course.
All prices are in pounds sterling. Payment received in any form must be in pounds sterling. When booking through our website, payment is taken at time of booking unless offline payment is chosen. If offline payment is chosen an invoice will be issued and must be paid before the course delivery date. Unless payment is received before the course delivery date we reserve the right not to accept attendees on the course. Late payment of invoices will accrue an interest of 8% per annum. Payment does not oblige AFCC Ltd to accept an application to attend a course.
Bookings may be made via the website, by email, letter or phone. Telephone bookings must be confirmed in writing or by email. Please quote purchase order numbers where applicable. Confirmation of booking will be sent out together with joining instructions once payment is received.
Should circumstances mean that you need to transfer to another course; the following charges will apply when examination papers have been ordered specifically for the course and dependent on notice give:
- First transfer, made more than three weeks prior to the course start date - no charge
- Three to four weeks notice given – full cost of examination papers and books
- Less than two weeks notice given - 50% of the course fee
All transfers must be taken within a period of six months.
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
- More than four weeks prior to the course start date - no charge
- Two to four weeks prior to the course - 50% of the course fee
- Less than two weeks prior to the course - full fee.
NB Cancellation must be made in writing and received by us before the due date.
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
Late arrivals/missed sessions
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform to awarding bodies regulations we will at all times follow their guidance.
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
All course fees are subject to the VAT rate applicable on issue of invoice.
Distance Selling Regulations 2000
We abide by the applicable elements of the Distance Selling Regulations 2000.
Guidelines for students and employers
It is the employer's responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer's responsibility to ensure that they are appropriately supported in their workplace. We would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of a course.
If it is felt that the student doesn't meet the learning outcomes of the course and or assessment process and is referred, the employer (where relevant) will be advised. Any further training or coaching over and above that provided on the course will be charged for.
Our premises are all non-smoking areas and all delegates are required to adhere to this policy.
We reserve the right to refuse access to our facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. We will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.
The Company will not be liable for any failure or delay in the performance, in whole or part, of any of its obligations in connection with the provision of the Course arising from or attributable to acts, events, omissions or accidents beyond its reasonable control.
These Booking Terms and Conditions will be governed by and construed in accordance with English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which has arisen or may arise out of or in connection with them.
Limitations of liability
The liability of the Company to the Participant with respect to the provision of the Course, the cancellation, postponement, or amendment or the Course, any negligence, any breach of the Contract, or arising in any other way out of the subject-matter of these Booking Terms and Conditions, will not extend to:
Any indirect losses or damages, or to any loss of profits, loss of contracts or opportunity, whether direct or indirect, even if the Company had been advised of the possibility of those losses or if they were within the Company’s contemplation; orAny costs or expenses incurred by any person or organisation in connection with travel, accommodation, reservations or other arrangements.
In any event, the liability of the Company to the Participant with respect to the provision of the Course, the cancellation, postponement, or amendment or the course, any negligence, any breach of the Contract, or arising in any other way out of the subject-matter of these Booking Terms and Conditions is limited to the amount of Course Fees received from or on behalf of the Participant in respect of the Course.
Nothing in this Agreement will operate to limit or exclude the liability of the Company for death or personal injury arising from the Company’s negligence, fraud or any other liability that, by law, cannot be limited or excluded.
Views expressed by course tutors are their own and not necessarily that of the company. The Company does not accept any liability for advice given or views expressed by course tutors or in any notes or documentation provided to Participants.
Unless otherwise indicated, all courses are taught in English. The Company does not accept any liability for any losses, costs or expenses incurred by or on behalf of the Participant in connection with the Participant’s lack of English language knowledge.
The Company accepts no liability for loss or damage to the Participant’s property and shall not provide any insurance cover whatsoever to the Participant.
The warranties and undertakings given by the Company in these terms and conditions are, to the extent permitted by law, given in lieu of all implied conditions, warranties, representations or other terms, including any relating to satisfactory quality, fitness for a particular or any purpose, or the ability to achieve any particular result.