Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Employers, Managers, Supervisors and all persons in the service sectors
This course starts by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
There are 9 modules to complete this course
Upon successful completion of this course, supported by CPD, a certificate of completion can be downloaded to add to your personnel and training file.
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).