Customer Service

Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

  • But how is this done?
  • How do you ensure it’s consistent across your business?
  • What are the benefits of delivering great customer service?

Target Audience

Employers, Managers, Supervisors and all persons in the service sectors

Course Aims

This course starts by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Assessments

There are 9 modules to complete this course

Certification

Upon successful completion of this course, supported by CPD, a certificate of completion can be downloaded to add to your personnel and training file.

Course Duration

75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Course Fees

£35.00 per licence. Discounts are available for purchases of 15 or more licences. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss volume discounts.

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