Online Business Services


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Customer Service

Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Developing Good Employee Relations

Developing Good Employee Relations

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers.

Disciplinary Procedures

Disciplinary Procedures

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

Effective Delegation

Effective Delegation

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers do not strive to be super-heroes.

Facebook for Business

Facebook for Business

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account.

Introducing GDPR

Introducing GDPR

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.

Leadership Skills

Leadership Skills

A leader does not necessarily have to be a ‘manager’, but it is difficult to see how a manager could be truly effective without having at least some leadership skills.

LinkedIn for Business

LinkedIn for Business

Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.

Managing Meetings

Managing Meetings

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient.

Managing Sickness and Absence

Managing Sickness and Absence

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

Negotiation Skills

Negotiation Skills

Negotiation is a basic means of getting what you want from others. It is a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

Objective Setting

Objective Setting

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth.

Presentation Skills

Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people's jobs.

Project Management

Project Management

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

Search Engine Optimisation Training for Business

Search Engine Optimisation Training for Business

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor.

Sexual Harassment in the Workplace

Sexual Harassment in the Workplace

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening, and all workers are protected by law from sexual harassment.

Social Media Training for Business

Social Media Training for Business

The Internet has changed and continues to change our lives both personally and commercially. The boundaries between personal and business communication are now much less defined.

The Principles of Performance Management

The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

Time Management

Time Management

Good Time Management will improve and enhance the time spent in the workplace and can go a long way to improving the quality of the work you produce.

Working in Confined Spaces

Working in Confined Spaces

This course will cover the legislation associates with working in confined spaces. Identify what counts as a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue. Persons requiring the knowledge to organise confined spaces working.

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Registered Address : AFCC Ltd, Kempe House, 152 - 160 City Road, London, England, EC1V 2NX
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