Business Services
Licensed Premises Staff Training
The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have
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Cyber Security
Employees, managers, and directors should all have a good understanding of the threat posed by cyber-attacksand the importance of guarding against data breaches. This short course will explain why cyber-attacks and data
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Anti-Money Laundering
Money-Laundering is a major criminal problem, worldwide. This course starts by defining money- laundering anddescribing the ‘regulated sector’ as defined by the Proceeds of Crime Act. The course discusses several money-laundering offences, including tax evasion,
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Anti-Bribery and Corruption
Acts of bribery and corrupt business practices are still an all-too-common part of business-to-business activity in the UK and Worldwide. Inducements can range from small ‘facilitation
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Working in Confined Spaces
This course will cover the legislation associates with working in confined spaces. Identify what counts as a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue. Persons requiring the knowledge to organise confined spaces working.
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Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening, and all workers are protected by law from sexual harassment.
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Introducing GDPR
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.
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Project Management
The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.
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Time Management
Good Time Management will improve and enhance the time spent in the workplace and can go a long way to improving the quality of the work you produce.
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The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.
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Social Media Training for Business
The Internet has changed and continues to change our lives both personally and commercially. The boundaries between personal and business communication are now much less defined.
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Search Engine Optimisation Training for Business
Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor.
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Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
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Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people’s jobs.
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Objective Setting
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth.
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Negotiation Skills
Negotiation is a basic means of getting what you want from others. It is a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.
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Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.
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Managing Meetings
I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient.
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LinkedIn for Business
Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.
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Leadership Skills
A leader does not necessarily have to be a ‘manager’, but it is difficult to see how a manager could be truly effective without having at least some leadership skills.
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Facebook for Business
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account.
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Effective Delegation
Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers do not strive to be super-heroes.
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Disciplinary Procedures
The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.
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Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers.